FAQ

How long does it take to process my order?

All orders are processed within 1 to 3 business days. Once your order has been shipped, you'll receive a confirmation email with tracking information.

How long does shipping take?

Shipping typically takes 3 to 5 business days after your order has been processed. Delivery times may vary depending on your location, weather conditions, carrier delays, or peak shopping seasons.

Free Shipping: We offer free shipping on all orders over $99 USD.

Do you ship internationally?

Yes! We ship worldwide. Shipping times and rates vary depending on your destination and local customs processing.

If I order to Canada, do I have to pay duties or tariffs?

No. All orders shipped to Canadian customers are fulfilled from within Canada, so you won't have to pay any additional duties or tariffs on your order.

What makes your candles Islamic?

Every candle is inspired by a story, chapter, or verse from the Quran. Rather than simply creating a beautiful fragrance, each scent is carefully crafted to serve as a subtle reminder of a meaningful Islamic story or lesson.

For example, our Noah's Ark candle features an aquatic scent with woody notes. The fresh ocean fragrance represents the flood, while the wood notes represent the ark itself. Every time you light the candle, the scent becomes a gentle reminder of that story from the Quran.

Our goal is to create products that bring moments of remembrance and reflection into your everyday life.

What are your candles made from?

Our candles are made using a premium soy wax blend that provides a cleaner burn, excellent scent throw, and a longer-lasting candle.

Are your fragrances alcohol-free and inspired by Islam?

Yes. Our fragrances are thoughtfully developed to reflect stories and themes from the Quran. Every product is designed with the intention of encouraging remembrance and reflection while remaining true to Islamic values.

How do I care for my candle?

To get the best performance from your candle:

Trim the wick to approximately 1/4 inch before each burn.
Burn your candle for 3 to 4 hours during each use so the wax melts evenly across the entire surface.
Allowing a full melt pool helps prevent tunneling and extends the life of your candle.

For more tips, please visit our Candle Care page.

What is your return policy?

We offer returns for customers in the United States and Canada.

If you're not completely satisfied with your purchase, you may return it within 14 days of delivery for a full refund. For complete eligibility requirements and return instructions, please visit our Returns Policy page.

What payment methods do you accept?

We accept all major credit and debit cards, along with the secure payment methods available at checkout.

Are my payments secure?

Yes. All payments are processed through secure, encrypted payment providers. Your payment information is never stored by us.

Can I change or cancel my order?

If your order has not yet been processed, we'll do our best to make any requested changes or cancel it. Please contact us as soon as possible after placing your order.

My order arrived damaged. What should I do?

We're sorry to hear that. If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damaged item and packaging. We'll make it right as quickly as possible.

Do your candles contain harmful ingredients?

No. Our candles are made with a premium soy wax blend and high-quality fragrance oils. They are free from paraffin-heavy waxes and are designed to provide a cleaner, more enjoyable burn when used as directed.

Do you offer gift wrapping?

At this time, we do not offer gift wrapping. However, our candles are packaged beautifully and are ready to gift right out of the box.

I still have a question.

We're always happy to help. If you can't find the answer you're looking for, please contact us and our team will get back to you as soon as possible.